• Was there a storm recently? Your modem could of been damage by lightening.


• Turn off the computer and external modem (if using one) for 20 to 30 seconds and then restart everything. Try connecting.


• Check the phone line for breaks or kinks. Try unplugging and plugging the phone lines in.


• Check for line noise (static, humming, crackling) with a telephone. Clear the dial-tone by pressing the star (*) key or pound (#) key and then listen.


• Remove any surge protectors, filters or splitters from the phone line that's connected to your modem.


• Create a new dialer:
  • Windows 8
  • Windows 7
  • Windows Vista
  • Windows XP


• Reset the TCP/IP Stack:
  • Windows 8
  • Windows 7
  • Windows Vista
  • Windows XP

• Was there a storm recently? Your modem could of been damage by lightening.


• Use a shorter phone cord, 10 feet or less if possible.


• Check for line noise (static, humming, crackling) with a telephone. Clear the dial-tone by pressing the star key or pound key and then listen.


• Disable modem compression.


• Add a modem string. Modem Strings


• Update your modem driver. Modem Manufacturers


• Remove any surge protectors, filters or splitters from the phone line that's connected to your modem.


• Check for viruses or spyware. Make sure your scanning programs are update to the latest definitions.

• Turn off the computer and external modem (if using one) for 20 to 30 seconds and then restart everything. Try connecting.


• Temporary disable any firewalls.


• Try using another browser:
  • Chrome
  • Firefox
  • Internet Explorer
  • Opera
  • Safari


• Try pinging a website. How to ping a website

• Was there a storm recently? Your modem could of been damage by lightening.


• External or USB type modem, try unplugging and plugging it back in


• Check to see if the modem is listed in Device Manager.


• Internal PCI modem, try reseating the modem back in the PCI slot.


• Run a modem diagnostic. How to do a modem diagnostic.


• Reload or update your modem driver. Modem Manufacturers

This means that another application could have control over the modem, like a fax or communication program. Or it could be that the modem didn't close properly the last time you disconnected.

Solution:

• First, try restarting your computer and then try a connect again.
• If the above don't work, look down by the clock for any program that might need to use a modem like a faxing or communication program. If found either quit the program or configure it properly.
• If the above don't work, hit CTRL+ALT+DEL to open Task Manager. Under the Processes tab look for RNAAPP, select it and click the End Process button.
• Un-Install and Re-Install your modem.

This means the modem is not functioning properly.

Solution:

• First, try restarting your computer and then try a connect again.
• If the above doesn't work, create a new dial-up connection.
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
• Un-Install and Re-Install your modem.

Just what it means.

Solution:

• Check and make sure your dialing the correct access number.
• Try dialing the access number from your telephone. You should hear a screech noise.
• Try dialing another number. Access Numbers

Just what it means.

Solution:

• Check and make sure your dialing the correct access number.
• Try dialing another number. Access Numbers
• Check to see if your modem is working properly. Modem Diagnostics
• Create a new dial-up connection.
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
• Call our Tech Support at 1-888-445-4763

Just what it means.

Solution:

• Check with a telephone for a dial tone. Try on the phone jack that the modem is connected to, if there is no dial tone; check with another phone in the house.
• Try dialing the access number from your telephone. You should hear a screech noise.
• Try dialing another number. Access Numbers