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PoundLLC - DialUp Trouble Shooting

#Pound Communications Support Area

Dial-Up Trouble Shooting



Tips, Tricks and Trouble Shooting Dial-Up


Quick Tips
Some tips to solving problems or improving your dial-up connection.


Dialing, but not connecting:
  • Was there a storm recently? Your modem could of been damage by lightening.

  • Turn off the computer and external modem (if using one) for 20 to 30 seconds and then restart everything. Try connecting.

  • Check the phone line for breaks or kinks. Try unplugging and plugging the phone lines in.

  • Check for line noise (static, humming, crackling) with a telephone. Clear the dial-tone by pressing the star (*) key or pound (#) key and then listen.

  • Remove any surge protectors, filters or splitters from the phone line that's connected to your modem.

  • Create a new dialer:

  • Reset the TCP/IP Stack:



Slow or poor connection:
  • Was there a storm recently? Your modem could of been damage by lightening.

  • Use a shorter phone cord, 10 feet or less if possible.

  • Check for line noise (static, humming, crackling) with a telephone. Clear the dial-tone by pressing the star key or pound key and then listen.

  • Disable modem compression.

  • Add a modem string. Modem Strings

  • Update your modem driver. Modem Manufacturers

  • Remove any surge protectors, filters or splitters from the phone line that's connected to your modem.

  • Check for viruses or spyware. Make sure your scanning programs are update to the latest definitions.



Connecting, but not able to surf:


Modem Not Detected:
  • Was there a storm recently? Your modem could of been damage by lightening.

  • External or USB type modem, try unplugging and plugging it back in

  • Check to see if the modem is listed in Device Manager.

  • Internal PCI modem, try reseating the modem back in the PCI slot.

  • Run a modem diagnostic. How to do a modem diagnostic.

  • Reload or update your modem driver. Modem Manufacturers




Dial-Up Error Codes
List of common dial-up error codes with solutions.

602 - The port is already open.

This means that another application could have control over the modem, like a fax or communication program. Or it could be that the modem didn't close properly the last time you disconnected.


Solution:

  • First, try restarting your computer and then try a connect again.
  • If the above don't work, look down by the clock for any program that might need to use a modem like a faxing or communication program. If found either quit the program or configure it properly.
  • If the above don't work, hit CTRL+ALT+DEL to open Task Manager. Under the Processes tab look for RNAAPP, select it and click the End Process button.
  • Un-Install and Re-Install your modem.



619 - The port is disconnected.
630 - The port was disconnected due to hardware failure.
633 - The port is already in use or is not configured for Remote Access dialout.

This means the modem is not functioning properly.


Solution:

  • First, try restarting your computer and then try a connect again.
  • If the above doesn't work, create a new dial-up connection.
  • Un-Install and Re-Install your modem.



676 - The line is busy.

Just what it means.


Solution:

  • Check and make sure your dialing the correct access number.
  • Try dialing the access number from your telephone. You should hear a screech noise.
  • Try dialing another number. Access Numbers



678 - There is no answer.

Just what it means.


Solution:




680 - There is no dial tone.

Just what it means.


Solution:

  • Check with a telephone for a dial tone. Try on the phone jack that the modem is connected to, if there is no dial tone; check with another phone in the house.
  • Try dialing the access number from your telephone. You should hear a screech noise.
  • Try dialing another number. Access Numbers





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