For Help, call
1-888-312-1211

0x800CCC00 - LOAD_SICILY_FAILED - Authentication did not load.

1. Close out of Outlook Express and then open Outlook Express back up.
2. Shutdown the computer for 30 seconds and reboot.
3. Remove the old e-mail account in Outlook Express and create a new one.
   » How to create an e-mail account in Outlook Express

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0x800CCC01 - INVALID_CERT_CN - Invalid certificate content.

Digital certification of encrypted e-mails cannot be verified.
Get your certificate re-issued by your authority server.

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0x800CCC02 - INVALID_CERT_DATE - Invalid certificate date.

Digital certification of encrypted e-mails cannot be verified.
Get your certificate re-issued by your authority server.

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0x800CCC03 - ALREADY_CONNECTED - User already connected.

1. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.
2. Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". Wait for the "poplock" to time out.

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0x800CCC04 -CONN

NO SOLUTION

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0x800CCC05 - NOT_CONNECTED - Not connected to server.

1. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.
2. Try getting to webpages. If you can't hangup and connect again.
3. Reboot your computer and try again.
4. Try resetting the TCP/IP.
   » Windows 8
   » Windows 7
   » Windows Vista
   » Windows XP

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0x800CCC06 - CONN_SEND

NO SOLUTION

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0x800CCC07 - WOULD_BLOCK

NO SOLUTION

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0x800CCC08 - INVALID_STATE

NO SOLUTION

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0x800CCC09 - CONN_RECV

NO SOLUTION

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0x800CCC0A - Message download incomplete.

1. This is a possible corruption of the pop3uidl.dbx file. Close your internet connection and all programs. Search for the file pop3uidl.dbx and rename it to pop3uidl.xxx. Reboot your computer. After it's started, connect back up and try checking your e-mail again.
2. You may have a corrupt or a very large file attachment on the mailserver. Open Internet Explorer and go to http://mail.glis.net. Login with your e-mail address and password. Locate the large file and delete it. Logout of the web-based mail program. Then open Outlook Express and try and download your e-mail.

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0x800CCC0B - BUSY - Server or maildrop is busy.

1. It could be the mail server is busy. Wait 5 minutes and try checking your e-mail again.
2. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.
3. Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". Wait for the "poplock" to time out.
4. Reboot your computer. After the computer has started disable all virus scanning programs and firewalls. Connect back to us and try getting your e-mail. If you can get your email, configure your virus and firewall programs to suit Outlook Express.

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0x800CCC0C - NOT_INIT

NO SOLUTION

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0x800CCC0D - CANT_FIND_HOST - Cannot locate server.

1. Check your mail server settings.
   » Outlook Express Account Properties
2. Reboot your computer. After the computer has started disable all virus scanning programs and firewalls. Connect back to us and try getting your e-mail. If you can get your email, configure your virus and firewall programs to suit Outlook Express.
3. Try resetting the TCP/IP.
   » Windows 8
   » Windows 7
   » Windows Vista
   » Windows XP

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0x800CCC0E - FAILED_TO_CONNECT - Cannot connect to server.

1. Check your mail server settings.
   » Outlook Express Account Properties
2. Reboot your computer. After the computer has started disable all virus scanning programs and firewalls. Connect back to us and try getting your e-mail. If you can get your email, configure your virus and firewall programs to suit Outlook Express.
3. Try resetting the TCP/IP.
   » Windows 8
   » Windows 7
   » Windows Vista
   » Windows XP

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0x800CCC0F -CONNECTION_DROPPED -connection closed.

Your modem was disconnected. If this happens alot there may be noise on the phone line.

1. Try updating your modem driver or adding an initialization string.
2. Call our tech support at 1-888-445-4763

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0x800CCC10 - INVALID_ADDRESS - Address not known on server.

Check your spelling in the To: field of the email and try it again.
You will need to delete the old message from your outbox.

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0x800CCC11 - INVALID_ADDRESS_LIST - Mailing list not known on server.

1. Check your spelling and try again.
2. Call our tech support at 1-888-445-4763.

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0x800CCC12 - SOCKET_READ_ERROR - Unable to send Winsock request.

Try resetting the TCP/IP.
» Windows 8
» Windows 7
» Windows Vista
» Windows XP

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0x800CCC13 - SOCKET_WRITE_ERROR - Unable to read Winsock reply.

Try resetting the TCP/IP.
» Windows 8
» Windows 7
» Windows Vista
» Windows XP

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0x800CCC14 - SOCKET_INIT_ERROR - Unable to initialize Winsock.

Try resetting the TCP/IP.
» Windows 8
» Windows 7
» Windows Vista
» Windows XP

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0x800CCC15 - SOCKET_CONNECT_ERROR - Unable to open Windows Socket.

Try resetting the TCP/IP.
» Windows 8
» Windows 7
» Windows Vista
» Windows XP

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0x800CCC16 - INVALID_ACCOUNT - User account not recognized.

Retype your account name and password in your mail account.
You can do this by going here. Outlook Express Account Properties

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0x800CCC17 - USER_CANCEL - User canceled operation.

1. You pressed the cancel button. Click the Send/Recv button and try again.
2. Repeat step 1 with a reboot before you check your mail again.
3. You may have a corrupt or a very large file attachment on the mailserver. Open Internet Explorer and go to http://mail.glis.net. Login with your e-mail address and password. Locate the large file and delete it. Logout of the web-based mail program. Then open Outlook Express and try and download your e-mail.

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0x800CCC18 - SICILY_LOGON_FAILED - Logon attempt failed.

1. Retype your account name and password in your mail account.
   You can do this by going here. Outlook Express Account Properties
2. Close out of Outlook Express and reopen it.
3. Reboot the computer and try checking your e-mail again.
4. Call our tech support at 1-888-445-4763.

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0x800CCC19 - TIMEOUT

1. Reboot your computer. After the computer has started disable all virus scanning programs and firewalls. Connect back to us and try getting your e-mail. If you can get your email, configure your virus and firewall programs to suit Outlook Express.
2. This is a possible corruption of the pop3uidl.dbx file. Close your internet connection and all programs. Search for the file pop3uidl.dbx and rename it to pop3uidl.xxx. Reboot your computer. After it's started, connect back up and try checking your e-mail again.
3. You may have a corrupt or a very large file attachment on the mailserver. Open Internet Explorer and go to http://mail.glis.net. Login with your e-mail address and password. Locate the large file and delete it. Logout of the web-based mail program. Then open Outlook Express and try and download your e-mail.

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0x800CCC1A - SECURE_CONNECT_FAILED - Unable to connect using SSL.

Most likely you have This server requires a secure connection (SSL) checked.
Go into your mail account and uncheck the "SSL" option under the "Advance" tab.
Click here to see how to do it. Outlook Express Account Properties