#Pound Communications Support Area

- Support Area Under Construction -

Steps before calling Tech Support:

  1. Write down any error messages that pop-up.
  2. Shutdown the computer for 20 or 30 seconds and then restart it
  3. Visit any section in the menu that may have the solution to your problem.
  4. E-mail our Tech Support or call us at 1-888-248-7239.

General Information - NetPenny

NetPenny Mail Server:
  Incoming: mail.mailconfig.net - Port: 993 (IMAP TLS)
  Outgoing: mail.mailconfig.net - Port: 587 (with authenticating) TLS

NOTE: You must authenticate with your full email address
(e.g., username@netpenny.net) when accessing your email.

Tech Support & Billing: 1-888-248-7239

Home Page: http://www.netpenny.net

Web-Mail: http://pop3.netpenny.net

Access Numbers: Click for Access Number list.

Contact E-mail Addresses:

DSL HighSpeed Settings:
  VPI: 0
  VCI: 35
  Protocol: PPPoE
  Username: Your primary NetPenny email address (e.g., username@netpenny.net)
  Password: Password for your primary NetPenny email address
  Connection Type: Always On (Recommended)