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FirstStep General Information

#Pound Communications Support Area

- Support Area Under Construction -

Steps before calling Tech Support:

  1. Write down any error messages that pop-up.
  2. Shutdown the computer for 20 or 30 seconds and then restart it
  3. Visit any section in the menu that may have the solution to your problem.
  4. E-mail our Tech Support or call us at 1-800-385-9000.


General Information - AreNet, Benzie, BigNet, BigNetNorth, BlazeConnect, CAC, FirstStep, GateCom, Mich.com, Perceptionet


All clients should be configured for IMAP for mail storage on the server.
  Incoming: mail.mailconfig.net - Port: 143 or TLS Port: 993 (IMAP)
  Outgoing: mail.mailconfig.net - Port: 587 (with authentication)

NOTE: You must authenticate on port 587 with your full email address
(e.g., username@firststep.net) when accessing your email.

Tech Support & Billing: 1-800-385-9000

Home Page:
http://www.arenet.net - http://www.benzie.com - http://www.bignet.net - http://www.bignetnorth.net - http://www.blazeconnect.net - http://www.cac.net - http://www.firststep.net - http://www.gatecom.com - http://www.mich.com - http://www.perceptionet.com

Web-Mail:
http://mail.mailconfig.net

Access Numbers: Click for Access Number list.

Contact E-mail Addresses:
admin@poundllc.com
support@poundllc.com
billing@poundllc.com

DSL HighSpeed Settings:
  VPI: 0
  VCI: 35
  Protocol: PPPoE
  Username: Your primary email address (e.g., username@firststep.net)
  Password: Password for your primary email address
  Connection Type: Always On (Recommended)