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FirstStep General Information

#Pound Communications Support Area

- Support Area Under Construction -

Steps before calling Tech Support:

  1. Write down any error messages that pop-up.
  2. Shutdown the computer for 20 or 30 seconds and then restart it
  3. Visit any section in the menu that may have the solution to your problem.
  4. E-mail our Tech Support or call us at 1-800-385-9000.

General Information - AreNet, Benzie, BigNet, BigNetNorth, BlazeConnect, CAC, FirstStep, GateCom,, Perceptionet

All clients should be configured for IMAP for mail storage on the server.
  Incoming: - Port: 143 or TLS Port: 993 (IMAP)
  Outgoing: - Port: 587 (with authentication)

NOTE: You must authenticate on port 587 with your full email address
(e.g., when accessing your email.

Tech Support & Billing: 1-800-385-9000

Home Page: - - - - - - - - -


Access Numbers: Click for Access Number list.

Contact E-mail Addresses:

DSL HighSpeed Settings:
  VPI: 0
  VCI: 35
  Protocol: PPPoE
  Username: Your primary email address (e.g.,
  Password: Password for your primary email address
  Connection Type: Always On (Recommended)